Questions about Escape Castle?
If you’d like to find out more about our Escape Game and organize a session with your friends or company, you can use the form below, or call us on +33 07.83.90.14.15. You can also consult our FAQ.
Frequent questions
You’ll find below the answers to all the questions you may have about an Escape Game session. Here you’ll find all the practical information you need to discover this real-time escape game.
If you have any other questions, don’t hesitate to call us on +33 07.83.90.14.15!
ARE WE REALLY LOCKED IN?
No. In fact, you can leave the room at any time through the main door. Those who suffer from claustrophobia can rest assured: you’re not locked in, and you can interrupt the game at any time in case of emergency.
SOUNDS FUN, BUT HOW DO I BOOK?
All game sessions must be booked in advance on this website, with secure payment by credit card. You will then receive a confirmation e-mail with instructions on how to get there. For the best gaming experience, we recommend you arrive on time. A late arrival will penalise you for the duration of the game. As soon as you arrive, our game master will guide you through your experience. Please note: all bookings are firm and final. No date changes or refunds are possible.
HOW LONG DOES A GAME LAST?
We give you a total of 1.5 hours, including 1 hour of play. You will be asked to arrive 15 minutes before the start of your session, which will last exactly 60 minutes. Then allow 15 minutes at the end of the game for a debriefing with your game master.
HOW MANY PEOPLE DO WE NEED IN OUR TEAM?
You need to put together a team of 2 to 5 people. Please note: if you are playing with 2 people, your task will be more difficult, as it will take you longer to find the clues and think together. Time is precious in an escape game.
Playing with more than 5 people is not possible, as the lack of space would make your experience difficult and you would run the risk of not being effective in your research and team communication.
CAN CHILDREN PLAY?
Children aged 6 and over can take part in the game, but must be accompanied by 2 adults. Please note that most of the puzzles cannot be completed by a child alone. For your comfort and enjoyment, we do not allow babies in baby carriers or pushchairs.
SMILE, YOU'RE BEING FILMED!
Your game master will follow you throughout your mission, using cameras.
Rest assured, nothing is recorded! It’s simply a question of being able to accompany you throughout your mission, and being able to help you if you get stuck.
IS IT POSSIBLE TO CANCEL OR MOVE A BOOKING?
Unfortunately not. Once your booking has been confirmed, no refunds, cancellations or rescheduling is possible.
IS IT POSSIBLE TO OFFER THIS ADVENTURE AS A GIFT ?
Yes, simply order a gift voucher for an Escape Game session. This gift voucher will be valid for two years from the date of purchase.